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Arriva Bus Help Portal

What people are asking

How do I know if my contactless payment has gone through?
Can I get a combined bus and rail ticket for my journey?
Which tickets can I buy with contactless?
How can I pay for my ticket when I buy online?
Once I have an Arriva Connect smartcard, how do I buy more tickets?
What is a "4-Weekly Saver" ticket?
What fare types are available?
Will I ever need to input my PIN?
Why has my Multi-journey Saver ticket not been accepted by the bus driver?
Where can I get a VAT receipt?

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