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Arriva Bus Help Portal

Can I get on Arriva buses in my disability scooter?

Arriva accept 3 or 4 wheeled Class 2 scooters under the CPT Code for the use and acceptance of mobility scooters on low floor buses provided the scooter does not exceed 100cm long and 60cm wide with a turning circle of 120cm. Mobility scooters will only be carried on accessible buses that are fitted with a ramp provided they do not exceed the weight limit shown on the ramp. In some cases, our ability to carry scooters may be affected by specific factors relevant to the scooter model or accessible bus type. Permits are required to ensure the safety of using mobility scooters on board. Please contact the Customer Service team to arrange a scooter pass assessment