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Arriva Bus Help Portal

How long will I be waiting before receiving my refund?

This will depend on the payment method used when purchasing your ticket. Tickets purchased via debit card will be reimbursed with 3-5 working days. However, for payments made via cash, a cheque refund will be processed and will arrive within 14 working days. 

Should you require a refund for a paper ticket, this will need to be posted to our Customer Services centre before the refund can be processed. Please post your ticket to the following address:

489 Dunstable Road
Luton
Bedfordshire
LU4 9DS

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