Skip to main content

Arriva Bus Help Portal

I purchased a ticket for a Greenline coach service. Am I able to receive a refund?

If your ticket has not been redeemed, a refund will be issued in order to allow for the correct ticket to be purchased. If your ticket has been redeemed, proof of an additionally purchased ticket either via the driver, the Arriva UK Bus app or website will need to be provided before a refund can be issued. 

Please send any paper tickets to our customer services team at the following address:

487 Dunstable Road
LU4 8DS 

For tickets purchased via the Arriva UK Bus app or website, please contact our Customer Services team via email, live chat, telephone, Facebook or Twitter.