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Arriva Bus Help Portal

What people are asking

If I'm a stranger to the area and there are bus stops on both sides of the road, how do I know which one to wait at?
Can I be refused travel on a bus?
Can I buy child tickets online?
How does contactless work?
Can I breast feed my child while on a bus?
Is my bus stop a main bus stop?
Can I take golf clubs on the bus?
I have lost my student ticket, what should I do?
Can I get my ticket refunded for a service running late?
Can I use a return ticket on another Arriva bus that takes the same route?

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