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Arriva Bus Help Portal

What people are asking

My active m-ticket is not appearing on my phone?
Can I use my Day Saver or Weekly Saver ticket on more than one bus route?
Can I hail a bus between stops?
Can I use my Day Saver ticket as many times as I want during the day?
Will the Arriva UK Bus App automatically send me information about my favourite journeys, e.g. when there is a delay?
Can I have a refund if I've accidentally booked the wrong zone when I bought my ticket online?
Can more than one customer travel on one m-ticket?
What if I purchase a m-ticket, but decide not to travel?
I have lost my Multi-journey Saver ticket, what should I do?
What if my mobile phone battery has run out when I board the bus?

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