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Arriva Bus Help Portal

What people are asking

Does your bus CCTV have audio?
My bus is too hot/cold.
Do I have to signal for a bus?
Do your buses have AirCon?
Does my ticket guarantee me a seat on the bus?
What is your complaints procedure?
Does the driver have to provide me with his or her name?
I’m interested in hiring a bus or coach? Can you help?
Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident?
Why do drivers not wear badges/badge numbers?

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