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Arriva Bus Help Portal

What people are asking

How do I make a complaint?
How can I purchase a Tyne and Wear Pop Card?
I have bought the wrong ticket - can I get a refund?
How do I get access to WiFi on board the bus?
Can I use my concessionary travel pass, issued in England, in Scotland or Wales?
I can't find the timetable I am looking for on your website.
Where can I buy Arriva bus tickets?
Do you have reduced fares for children?
What should I do if I have an accident on the bus (e.g. a fall) or the bus on which I am a passenger is involved in an accident?
What do I do if my m-ticket app fails to open when boarding the bus?

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