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Arriva Bus Help Portal

What people are asking

Can I take my dog on the bus?
Can I take pets on the bus?
What do I do if my m-ticket app fails to open when boarding the bus?
How do I activate my m-ticket?
I can't find the timetable I am looking for on your website.
How do I find all stops on my timetable?
My m-ticket has appeared as active on another device but I do not have another device. What should I do?
Do you provide compensation if a bus fails to turn up and I have to use alternative transportation?
How do I get an m-ticket on my mobile phone?
Can I get a refund if I purchase a ticket for the incorrect ticket zone?

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