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Arriva Bus Help Portal

What people are asking

Do you provide compensation if a bus fails to turn up and I have to use alternative transportation?
Can children or vulnerable adults be refused travel on the bus?
What is a "Day Saver" ticket?
How does contactless work?
How do I prove my age to the bus driver if they think I’m too old to qualify for child fares?
How do I activate my m-ticket?
Can I get a refund if I purchase a ticket for the incorrect ticket zone?
How much does it cost to take a dog on the bus?
How can I pay ?
What if my contactless payment does not work?

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