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Arriva Bus Help Portal

What people are asking

Do buses run on bank holidays?
Who can I contact if I can't find my answer on the website?
I think I’ve left something on the bus. How do I check and how do I get it back?
What is your complaints procedure?
I have bought the wrong ticket - can I get a refund?
How can I claim a refund?
How do I make a complaint?
Can I use my credit/debit card on the bus?
Can I take my bike on the bus?
I’ve lost my concessionary bus pass. What should I do?

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