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Arriva Bus Help Portal

What people are asking

What type of tickets can I purchase on a Smartcard?
What is a "Day Saver" ticket?
How do I prove my age to the bus driver if he thinks I’m too old to qualify for child fares?
Can children or vulnerable adults be refused travel on the bus?
Do I still need a ticket if I pay with contactless?
Which contactless cards can I use?
How do I activate my smartcard?
How do I get an advert put up on Arriva buses in my area?
What if my payment does not work?
What do I need to do with my Smartcard when I board the bus?

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