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Arriva Bus Help Portal

What people are asking

Can I use a contactless enabled device other than a credit or debit card?
How much does it cost to take a dog on the bus?
What if I buy the wrong ticket by accident? Can I get a refund?
How do I find all stops on my timetable?
How do I get an Arriva Connect smartcard?
How can I claim a refund?
I no longer require my annual ticket but it has not expired yet. Am I entitled to a refund?
How do I make a complaint?
What if my contactless payment does not work?
Do you have Live Chat?

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