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Arriva Bus Help Portal

What people are asking

Will I ever need to input my PIN?
What should I do if I have an accident on the bus (e.g. a fall) or the bus on which I am a passenger is involved in an accident?
How can I obtain a Walrus Card?
Can I be refused travel on a bus?
Can you buy a single or return ticket online or via the m-ticket app?
Can I use a card not issued in the UK?
I’ve not used my Smartcard - can I apply for a refund?
What is a "Single" ticket?
Can I use my Day Saver ticket as many times as I want during the day?
What if I lose my Smartcard?

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