Skip to main content

Arriva Bus Help Portal

What people are asking

What do I do if my m-ticket app fails to open when boarding the bus?
Can I use a contactless enabled device other than a credit or debit card?
How much does it cost to take a dog on the bus?
What if I buy the wrong ticket by accident? Can I get a refund?
How do I find all stops on my timetable?
How do I get an Arriva Connect smartcard?
How can I claim a refund?
I no longer require my annual ticket but it has not expired yet. Am I entitled to a refund?
How do I make a complaint?
What if my contactless payment does not work?

1
2
3
4
…
25

Browse by category

Arriva UK Bus App
Buying Tickets
Contact Us
General Information
Lost Property
Refunds
Services and Timetables
Using the Bus

© Copyright Arriva